Question 1

PAYMENT METHODS

Accepted Answer

We want to make buying your favorite Paragon gear online fast and easy. So when it's time to make your Paragon purchase, you can use any of these payment options:
Visa, MasterCard, American Express, Discover
PayPal

Question 2

SHIPPING & DELIVERIES

Accepted Answer

Paragon Members and guests can choose their preferred shipping option during checkout. We’ll provide a delivery date for every item in your bag based on your delivery address and where the item(s) ship from. Click “Edit” to change your shipping address or your shipping speed. We offer the following shipping options:
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Standard: Currently arrives in 7 - 14 business days​
Free for guest orders of $150 or more
$8.50 for guest orders of less than $150

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​ADDITIONAL INFORMATION
We process orders Monday-Fridays (excluding holidays).
We don’t deliver orders on Sundays or holidays.
If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
Orders to APO/FPO addresses ship free via USPS Military Mail and arrive within 30-45 days..
The estimated delivery date in checkout is based on your delivery address and the shipping option you’ve selected.
We currently do not offer international shipping and are unable to ship to US territories, PO boxes, re-shippers, or package forwarding services.

Question 3

TERMS OF SALE

Accepted Answer

Date of last revision: September 2025
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PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE ORDERING PRODUCTS ONLINE FROM THE PARAGON PLATFORM. PLEASE, NOTE THAT THESE TERMS OF SALE INCLUDE THE ADDITIONAL TERMS INCORPORATED HEREIN BY REFERENCE. 
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APPLICABILITY
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You are reading these Terms of Sale (“Terms of Sale”) because you are using a PARAGON website, digital experience, social media platform, mobile app, wearable technology, or one of our other products or services, all of which are part of PARAGON ’s Platform (“Platform”). These Terms of Sale create a legally binding agreement between you and PARAGON and its affiliates (which we may refer to as “PARAGON,” “we,” “us,” or “our”) regarding orders placed for products available on the Platform. The Terms of Sale posted on the Platform at the time you place your order on the Platform will govern that purchase.  Please read these terms carefully and check that the details of your order are complete and accurate before submitting your order. 
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PLACING ORDERS ON THE PLATFORM 
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ELIGIBILITY TO ORDER
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To place an order on the Platform, you must be of legal age in your country and a consumer - not a reseller. 
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NO PURCHASE FOR RESALE
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The Platform is intended solely for PARAGON APPAREL to sell PARAGON APPAREL products direct to end consumers, and therefore purchase of products for resale is strictly prohibited. Purchase for resale means the purchase of PARAGON product by someone who resells, or intends to resell, the PARAGON  product to others (consumers, businesses or any third party).  If PARAGON believes you are involved in purchase for resale, NIKE reserves the right to take any action against you, including, without limitation, to restrict sales to you, cancel your orders, and/or suspend or close your account.  
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HOW TO ORDER
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You need an e-mail address to place an order, and you may need to set your browser to accept both (functional) cookies and pop-ups in order to be able to use all the functionalities of the Website, which includes designing customized items, adding items to your shopping bag and submitting your order. 
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When you submit an order we will send you an email acknowledging receipt of your order.  Our acceptance of the order takes place when the Products are shipped to you - we will send you an email confirming that the Products have been shipped (“Order Confirmation”). At this point a contract, containing these Terms of Sale, comes into existence and is binding on you and us (the “Contract”). We recommend that you print or download a copy of these Terms of Sale and the relevant Order Confirmation for future reference.  If we are unable to supply you with a product, we will inform you of this in writing and will not process the order. 
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OUR RIGHT TO REJECT YOUR ORDER OR CANCEL A CONTRACT
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Fulfillment of all orders on the Platform is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:
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the product is not available / in stock;
your billing information is not correct or not verifiable;
your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
your bank transfer payment is not received within 12 calendar days after acceptance of your order;
we believe you are under the legal age in your country;
we believe that you are a reseller;
there was an error in the price displayed on the Platform;
we could not deliver to the address provided by you;
due to an Event Outside Our Control (see below); or
in the event of misspelling, pricing or other errors or mistakes in the Platform information.
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DATA CHECK
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When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address and checking for fraud.  We run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud on the Platform will be investigated and if necessary prosecuted. 
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PRICE/PAYMENT
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PAYMENT METHODS
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You can find the available payment methods for each country in the help section of PARAGON-APPAREL.com (the “Website”). We do not accept any method of payment other than those listed in the help section. Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action. 
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PAYMENT PROCESSING
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Except with respect to pre-ordered products, if you pay by credit/debit card, we will deduct the amount due from your account as soon as your order leaves our warehouse. This may take several days. In the event that no payment has been received within 12 calendar days after you submitted your order, your purchase will automatically be cancelled.  Payments can only be processed if the billing information can be verified.
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PRICES AND CURRENCY
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The product prices displayed on the Platform are inclusive of Value-Added Tax (VAT), as applicable. Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to. For details on shipping rates per country see the help section of the Website. 
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Prices are quoted in local currency. If you change the country of delivery while browsing or during check out, prices from that moment may be quoted in a different currency. Please note that changing the country of delivery may have an influence on the price due to a change in currency or to country specific pricing. 
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YOUR TOTAL PRICE
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The total price specified in the final check out screen includes tax and shipping costs. This price will be recorded in the Order Confirmation, which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency. 
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If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control. 
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CASH ON DELIVERY (COD)
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If you have chosen the payment method ‘cash on delivery’, the order amount set forth on your shipment confirmation in the local currency of your destination country must be paid in full before receiving your items and signing the delivery sheet. The package can be opened and your items inspected only after the payment is made. 
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PRICE CHANGES
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The prices of the products will be as displayed on the Platform. Prices may change from time to time, but changes will not affect any order which we have confirmed in an Order Confirmation. 
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SHIPPING & DELIVERY
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DELIVERY – WHERE AND WHEN
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We do not ship on certain public holidays. Please refer to the help section of the Website for dates and the available delivery times and methods. We can only fulfill an order to a delivery address which is a home or office address in one of the countries listed in the help section of the Website.
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SPLIT DELIVERY
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Where possible, we try to deliver all items which you have ordered at the same time. 
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We reserve the right to split the delivery of your order, for instance if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by sending you an e-mail to the e-mail address provided by you at the time your order was placed. You will not be charged for any additional delivery costs. 
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INSPECTION UPON DELIVERY
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Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.
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SHIPPING RATES
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FREE SHIPPING
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If you make a purchase that exceeds the threshold relevant to your delivery country, you will receive FREE ‘standard delivery’, or the option of discounted ‘express delivery’. Other conditions may also qualify you for free shipping.  See the help section of the Website for threshold amounts and their corresponding discounted delivery rates. 
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RETURNS & CANCELLATIONS
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CANCELLING ORDER BEFORE DELIVERY
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You may cancel any order free of charge and without giving us any reason, provided it has not yet been shipped. We begin processing orders placed at our online store almost immediately. 
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RETURNING ORDERS AFTER DELIVERY
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DUE TO THE EFFECTS OF COVID-19 WE ARE NOT EXCEPTING RETURNS OR EXCHANGES.
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REFUND INFORMATION
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Refunds will be issued based on the original form of payment. If you paid via bank transfer you need to give this information to Customer Service when you initiate the return so that we can refund the money directly to your account. 
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CONDITIONS APPLICABLE TO PRE-ORDERED PRODUCTS
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Pre-order is the process by which you are able to order a product in advance of the scheduled retail launch. Due to the nature of pre ordering, the following specific conditions apply to pre-ordered products: 
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Delivery. Pre-ordered products are targeted to be delivered before the retail launch date, provided that we have received your payment at least 3 working days before such date. Concrete delivery times depend on the moment the product is available in our warehouse. Standard delivery timelines will apply from the moment the pre-ordered product is available in our warehouse. This information is best estimates only, timelines are not binding. 
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Payment. Your payment will be deducted as soon as the order is received (or, in the event of bank transfer, as soon as possible). We will not start the execution of your order prior to having received payment. For bank transfers this may mean that delivery will be later than set out under the bullet point above. 
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Product launch date. The scheduled retail launch date (product launch) for your pre-order product can be found in the product description page on the Website. 
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EVENTS OUTSIDE OUR CONTROL
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An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks. 
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If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale:
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a)     We will contact you as soon as reasonably possible to notify you; and
b)     Our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. 
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Where the Event Outside Our Control affects Our delivery of a product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.  You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the products. Please see your cancellation rights under Cancellation above. 
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 ​

Question 4

PRIVACY POLICY

Accepted Answer

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.paragon-apparel.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS
The Site is not intended for individuals under the age of 16.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at customersupport@paragonapparel.com

Question 5

ACCESSIBILITY  POLICY

Accepted Answer

We are committed to making our website as accessible as possible to everyone. If you are having difficulty viewing or navigating the content, notice any functionality that you believe is not fully accessible to people with disabilities, or have any suggestions on how we might improve our website’s accessibility please contact us via paragon-apparel.com/contact-us or using our live chat and include "Accessibility" in the subject line where appropriate.

We take your feedback seriously and will consider it as we continue to work to improve our website to make it as accessible as possible.

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PAYMENT METHODS

SHIPPING & DELIVERIES

TERMS OF SALE

PRIVACY POLICY

ACCESSIBILITY POLICY

How can we help?

Play To Win

Help​ | Join Us | Sign In

PAYMENT METHODS

SHIPPING & DELIVERIES

TERMS OF SALE

PRIVACY POLICY

ACCESSIBILITY POLICY

How can we help?

Play To Win

Help | Join Us | Sign In